Try these options to fix the issue you are having If you are using TurboTax Online Check your browser's settings. (Clear your Cache and Cookies) Check on your internet connection Try using a different web browser If you are using TurboTax Desktop Make sure the software is updated. If you haven't rebooted your computer, please do Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. ** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you don't have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. If you are still having issues after trying these options, contact Customer Support by clicking the link below TurboTax Phone Number

Question

"Oops something went wrong" error when trying to start a personal return. I am unable to start a return.

Forum|Forum|1 year ago
March 26, 2025
1 reply
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TurboTax Online

N

NicolleR1

Try these options to fix the issue you are having

If you are using TurboTax Online

Check ‌your browser's settings. (Clear your Cache and Cookies)
Check on your internet connection
Try using a different web browser

If you are using TurboTax Desktop

Make sure the software is updated.
If you haven't rebooted your computer, please do
Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you don't have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.

If you are still having issues after trying these options, contact Customer Support by clicking the link below

TurboTax Phone Number

M

MJTMaderAuthor

Thanks.

I use the TurboTax Online. I have:

- Cleared caches

- Used 3 different browsers

- Used 2 different devices

- My internet connection is fine

I was eventually able to manage a very convoluted backdoor to start my return (hard to explain, but involved initiating a search for local experts through the TurboTax website, then clicking a link indicating I’d changed my mind and wanted to do my own taxes). However, when I logged out and tried to sign in again later the same evening, I experienced the same issue: “Oops something went wrong.”

I just checked again. For whatever reason, I am able to log in now, using the same device and browser I had issues with the previous day. I’m not sure what is causing this error, but I’ve noticed other discussions on this forum describing a similar issue. For the time being it seems that my problem has spontaneously resolved. I will reply here if I experience the same issue as I did yesterday.