over charged

Forum|Forum|8 years ago
April 19, 2018
3 replies
0 views

I ahve been over charged and cannot find anumber for customer support

B

Baxterboo2

I filed with TurboTax and the fee was to be $40 but at checkout I was charged $80. What happened with the free?

M

MichelleLO

TurboTax Free Edition is for filers that use a simple 1040 with no additional schedules and is free as long as you don't select any add-ons or upgrades. You can Review your fees to see a breakdown of what you have been charged for. Please see the below FAQ for additional information:

https:// ttlc.intuit.com/community/charges-and-fees/help/why-am-i-being-charged-for-turbotax-free-edition/00/25707

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C

cesarbaro17

The link you have provided is broken

T

TerukoL

Employee

https://ttlc.intuit.com/community/charges-and-fees/help/why-am-i-being-charged-for-turbotax-free-edition/00/25707

Why am I being charged for TurboTax Free Edition?

Free Edition is for simple returns that file a 1040 with no additional schedules, and is free as long as you don't select any add-ons or upgrades.

Review your fees to find out why you're being charged. Then, follow the directions to remove any unwanted charge:

Remove PLUS Help & Support
Remove Pay With Your Refund
Remove Premium Services Benefits
Remove MAX Defend & Restore
Remove a state
Clear and start over to remove all fees and start from scratch.

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G

Gymq1218

Same thing just happened to me! It was fine until the very end when I was finalizing everything. All of sudden my refund was $40 less then it should’ve been, seeing as I didn’t have to file in both states.

C

CarissaM

If you selected to have your fees deducted from your refund, there is an additional fee charged for this.

If you need any additional assistance, you can contact customer support by following these instructions:

Sign in to TurboTax Online if you're not already signed in.
Select Search in the upper-right corner and then Contact us.
Enter your question, select Let's talk.
Select Get the number then follow the instructions to call us
- Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.

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