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jcobb29j

Solved

Overcharged for filing fees-I was way overcharged. Was supposed to be $39.99 and ended up being $114! I want reimbursed.

Forum|Forum|6 years ago
June 3, 2019
17 replies
0 views

Overcharged filing fees. Was only supposed to be $39.99.

TurboTax Free Edition Online

Best answer by EbonyL

Due to IRS adding new changes within the Schedules, there are now situations in which an upgrade may be needed. Because of this, it is possible that you may have added an add-on that required an upgrade or an extra charge.

To see a breakdown of your charges, please follow the instructions in this FAQ

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online?jump_to=answer_...

As long as you haven't paid, registered, or deducted the TurboTax fee from your refund, follow the directions in this FAQ to remove all unwanted add-ons.

https://ttlc.intuit.com/questions/1901213-what-can-i-do-to-reduce-my-fees?jump_to=answer_3301994

There is an additional charge for state taxes with all products, except Free Edition.

https://turbotax.intuit.com/personal-taxes/online/

Also, if you elect to pay your TurboTax fees with your refund, there is a fee for that as well.

https://ttlc.intuit.com/questions/1900596-what-is-the-refund-processing-service?jump_to=answer_3301372

You can follow the instructions listed in the following TurboTax FAQ to contact Customer Support if you need further assistance. https://ttlc.intuit.com/replies/3300041

Show previous replies

srmlpn

I was overcharged as I am a student at the University of Phoenix in AZ. We get discounted for @$20 and pay no more than $39 for fees. I want my reimbursement. My account is [email address removed] I was charged $59 a piece and something of $117.00 that's crazy. I filed on 01/24/23 for my Federal. Pending on my State.

xmasbaby0

Employee

@srmlpn You may have misunderstood what you were choosing. The state return is an additional $39. If you chose to have your TurboTax fees deducted from your federal refund, that is an extra "refund processing fee" of $39. And as for the discount...you had to enter by way of the link that offered the discount. Did you do that?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/get-turbotax-affiliate-partner-discount/L4ViVaZOr_US_en_US?uid=ldbs5nhh

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

KimS50

I charge for filling my taxes I was not supposed to be charged. I was filling them through TurboTax free. I was trying to find out why I am not getting my tax money back. What is the problem.

lilmoma85

so was i how did you get it fixed and not be that much???

MoniqueLO_

Please see this Help Article for information on how to reduce your fees.

If you have already paid, please feel free to contact Customer Support so they can assist you. If you inquire about a refund, you will want to use the keywords billing issues when you call so you get to the right person.

@lilmoma85

bbyeager

The problem isn't the fee, or how many times I was charged; the problem is that it wasn't disclosed, nor was I shown a subtotal before they charged my credit card. This is predatory.

MoniqueLO_

Please see this Help Article for instructions on how to review the fees.

@bbyeager

Sissy0041

Why was I charged double for my fees? Would like to be refunded.

xmasbaby0

Employee

@Sissy0041

How can I see my TurboTax fees?

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

aricashsan

You charged me 127.44 for both and then you charged me 63.72 again for state....please reimburse my money or I will never use again and I have always used!!

DoninGA

Employee

@aricashsan wrote:

You charged me 127.44 for both and then you charged me 63.72 again for state....please reimburse my money or I will never use again and I have always used!!

No one on this forum can access your account.

What is the breakdown of the TurboTax online account fees as shown on the Tax Home web page?

Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

derekhires

Me too. I had the quickest, smallest 1040 and was charged $119!!!! I want reimbursement now and requested a call back . . nothing.

DoninGA

Employee

@derekhires wrote:

Me too. I had the quickest, smallest 1040 and was charged $119!!!! I want reimbursement now and requested a call back . . nothing.

Sounds like you used the Self-Employed online edition. You could have canceled at any time before paying or filing then clear the return to start over with a lower priced edition.

Note - If you have entered a Form 1099-MISC with income shown in box 3 of the form or a Form 1099-NEC with income in box 1, this would indicate to the program that you are self-employed, thereby requiring the use of the Self-Employed edition to report the income and expenses for your self-employment.

You will have to contact TurboTax support for this issue. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax