Question

Paid turbo tax at "Office Depot" why is Turbo tax charging to file federal again??

Forum|Forum|3 years ago
April 16, 2023
1 reply
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TurboTax Deluxe Online

Employee

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

T

teoradAuthor

When you buy the actual disk you have 2 options. Online or desktop. My computer’s operating system was not compatible (older version on the IMac). So it was giving me a message to use the online version. I have the “license code” to access the online version and was given access to use the program. So at the end it was charging me the “Turbo Tax Deluxe” software for $59. This was the same price I bought at Office Depot.

C

CarissaM

If you opted to use the online version, that is completely different than the CD version. So it would require you to pay for the use of online services.

If you need a refund, please click here to contact us by phone, and specify product refund. @teorad

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