Skip to main content
February 11, 2024
Question

Pay With Your Credit Card page is not loading (empty)

  • February 11, 2024
  • 1 reply
  • 0 views

I am unable to electronically file my return, since the "Pay With Your Credit Card" page that loads after clicking the "Pay with credit card" blue button is empty.

While this was reported for prior versions, the recommendations did not solve the issue (i.e. Run as Administrator, Screen scaling.)

This affects 2023 TurboTax Premier on Windows 11.

Help, please!

    1 reply

    CatinaT1
    February 14, 2024

    Disable your main internet browsers pop up blocker before getting to the payment page.

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"