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If you have already paid your TurboTax fees, you would not be able to clear and start over. If you have not you can follow these instructions to clear and start over.

To verify if you have already e-filed, please check your e-file status here -How do I check my e-file status? to see if your return was submitted. You would have clicked the "TRANSMIT MY RETURNS NOW" button. When you e-file your federal return you will receive two emails from TurboTax. The first one states  that your return was submitted. The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state or rejected your state return.

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Note: If your return went through and you need to make changes, please reach out to us for further instructions.

If you still need to speak to a TurboTax representative, the best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword.  You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

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