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February 15, 2021
Question

Please help, it says not entitled to more than one formset. i cannot delete anything and I only have one request.

  • February 15, 2021
  • 1 reply
  • 0 views
Please help, it says not entitled to more than one formset. i cannot delete anything and I only have one request. transmission did no go thru

1 reply

February 19, 2021

We have received numerous reports of this experience that appear to be coming from various areas of the program.Please troubleshoot with the options below. If needed, we will need to investigate your experience.  Thank you for your participation and patience. 

 

a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

 

b. Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

  1. Sign out of TurboTax.
  2. Sign back in.
  3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.

 

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

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