Question

Please log me out of my turbo tax on google. cannot get the drop down box to let me sign out. don't like my info out there and can't log out

Forum|Forum|7 years ago
June 1, 2019
1 reply
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TurboTax Deluxe Online

M

mesquitebean

Employee

No one can do anything in your account to log you out.

Does MY ACCOUNT act like a dead link with no dropdown menu?

I have seen this occur recently for some users using Chrome browser. I don't know what setting in Chrome causes it, but I have mentioned to TurboTax that some users with Chrome browsers have been reporting that.

TurboTax Online saves your return after each screen in case one were to get disconnected accidentally. So you can go a neutral screen where you are not inputting any data, and then close the browser.

Then, if you wish, you can log back in and see if it occurs again.

If the problem continues with your Chrome browser, try clearing the browser cache to see if that makes any difference. If necessary, you can try another browser such as IE or Firefox.

M

mesquitebean

Employee

Also, what action had just just done when this occurred? i.e., what screen were you viewing when it happened?'

Also be sure your Chrome browser is up to date.