Preparing Installation...

Forum|Forum|6 years ago
January 26, 2020
3 replies
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When I try to install the downloaded program, it gets as far as "Preparing Installation..." and then it just sits there forever. I've been using TT for a zillion years with no problems. Help!

TurboTax Home & Biz Windows

Best answer by HMishkoff

I did all that, and then I unregistered and re-registered the Windows Installer service (and rebooted again), that did the trick.

SteamTrain

Employee

Make sure you check for "Windows" updates before installing TTX. Any waiting updates will block TTX installation.

Check for any, the reboot anyhow, no matter what...and try again.

........AND Make Sure you rt-click on the installation file and "Run as administrator" Don't just double-click on it

_______________________

Beyond that

Work with Customer Support on the phone:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

HMishkoffAuthorAnswer

I did all that, and then I unregistered and re-registered the Windows Installer service (and rebooted again), that did the trick.

Debbie68

Hello. I looked at the solutions regarding this problem. Thank you for the tip on right-clicking as an administrator. After doing this I was able to move forward, however it took 5-10 minutes for the install to finish.

frank1492

For years the startup of TT has been frustrating. The absence of progress bars at some stages, coupled with mega-slow installation makes one think the process is hung. No clue as to why they don't fix that!!!

frank1492

The entire process with updates just took about an hour! Some of the advice may be good but I'd just recommend great patience. If you think it's hung, go out for a long walk.

Dimetrodon

This works fast on my Windows 10 PC and possibly will work with Windows 8 and 11, according to the original source.

1. press CNTRL+ALT+DEL and open the Task Manager.
2. click More Details in the bottom left corner.

3.On the processes tab, click to select Windows Installer under Background processes.

4. Click the End Task button (it's down at the bottom of the page).

5, Install TurboTax again.