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Question

"Preparing your documents. This may take a few moments." I'm to this point and have waited over 10 minutes and still have no documents to review. How do I get help?

Forum|Forum|1 year ago
March 21, 2025
1 reply
0 views

How do I get technical help with your non functional product?

TurboTax Deluxe Online

First, I suggest you try these troubleshooting steps:

Check your internet connection. Hardwired connections work best.
Try exiting TurboTax, restarting your device and starting TurboTax again.
Try using a different browser. Chrome usually works well.
Try clearing your cache and cookies.

If after trying all of the options mentioned you still have the same problem:

See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.

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carolynrhgAuthor

I did finally reach tech support. Quirita was very helpful. It likely was a browser issue but we found a work around after talking with her. Thank you for your suggestions.

What was the workaround? I’m having this same issue! Thank you in advance!