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February 26, 2020
Question

Print error

  • February 26, 2020
  • 1 reply
  • 0 views

When I try to print my return, Acrobat opens and my return shows properly on the screen.  When I choose to print, the first page of the return prints, then I get the message "Error printing on HP Laserjet XYZ".   I have tried saving the pdf to my computer and printing the saved file with the same results.   I have no problems printing from any other programs such as Word, Excel, etc.  I have tried troubleshooting the printer and no errors are found.  I have uninstalled and re-installed Adobe Acrobat DC and the problem persists.   I have tried printing the pdf as an image get the same result.   I am running Windows 10 and using TurboTax Home & Business.   This problem began within the last week, I believe.  

1 reply

Employee
February 26, 2020

Since you have tried several different suggested fixes, and nothing has worked for you, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

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