Problem updating turbotax

Forum|Forum|6 years ago
June 6, 2019
3 replies
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Getting the error: Failed to download. Error 2145386407 jobs cost transfer policy settings prevent the job from transferring at this time. We have slow satellite internet and it is also limited data per month.

ChrisH1

https://ttlc.intuit.com/replies/3301973

dena_pamin1

I am getting this error on the update- 2145386407-The jobs Cost Transfer settings prevent the job from Transferring at this time.

RJ3705

I get failed to download California error [phone number removed] Details the job's cost transfer policy seeting prevent the job from transferring at this time.

This is preventing me from finishing my state tax filing.

How to get this fixed?

bgavin

Same problem, 2025 Premier, Windows 10 Pro, ESXi VM machine, latest updates.

CatinaT1

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.

Type "environment" in the windows search bar.
This will bring up "Edit the System Environment Variables" as a match.
Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties."
Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...".
This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values.
Click on each, then click on the "Edit..." pushbutton.
This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name).
This folder must, of course, exist for this step to work properly.
OK out of all the dialog boxes and retry the install.
Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.