Question

Purchased Deluxe 2019 but it's INCOMPATIBLE with my Mac version. What are my options?

Forum|Forum|6 years ago
March 16, 2020
1 reply
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I purchased from Amazon the 2019 Deluxe software (download). Turns out it is incompatible with my Mac version and I cannot upgrade my laptop due to restrictions not under my control. Can I use this download version in the online site or I should go for a refund ? What are my options?

macuser_22

Employee

The pricing is totally different. Contact customer support.

There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.

(Note that phone support is for paying customers only. There is no phone support for Free Customers.)

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**