Purchased Quickbooks Self-Employed + TurboTax Bundle but still being charged to file, why?

Forum|Forum|6 years ago
June 1, 2019
13 replies
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I Purchased Quickbooks Self-Employed + TurboTax Bundle in 2018 which includes 1 Federal & 1 State tax filing... I sent my QB data to TurboTax and did the filing process... at check out its asking for 200+$ to file. I spent over an hour with TurboTax “expert” support looking into it and then he said they will look into it and get back to me within 24 hours as well as send me an email with a ticket number for reference and a survey for his performance. I received no answer, no email, nothing, as far as I can find on the account there is no record of the ticket at all. Customer support being full of liars and excuses is no surprise here, however my issues remains, why am I being charged and how do I fix it?

If you download the quickbooks self employed app from the market and sign up to use it it still offers the same thing I purchased, how do I apply it to the actual filing?

TurboTax Live Self-Employed iOS

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FinleyCS

Called Intuit Customer Service. Explained that (a) I purchase TurboTax Self-Employed via the QuickBooks bundle, (b) that there is a known issue that TurboTax is asking for me to pay for TT Self-Employed, and (c) that I need a code to bypass the fee.

A lovely person helped me, emailed me the code, and my taxes are submitted!

Dale Patrick

Welcome to TurboTax.

natedawg3973

yeah... can't believe this issue is still present. Mentally preparing for the hours of calls needed to get a refund.

natedawg3973

SO - here's a potential fix - unsure yet. But, I forgot to enter my PIN, so i got an extra 5 days to re-file. Once i entered my PIN, it shows that the state and federal taxes are 0.00 and it shows 247$ in savings... now i'm not sure if that is because I selected 'pay with refund' previously or because the PIN somehow verified my status or something.

Called TT and was sent to an office where I was just listening to people gossip in other languages. No one answered the phone or responded lol. This company is really a front.

Dscar

Same thing happened to me was on the phone five hours with two people. Nobody could fix the issue I had to pay twice I had to pay an extra $200 to file my taxes. Also in the app for iPhone, they took away the tax bundle function