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June 4, 2019
Question

Purchased turbotax 2018 with a new id by mistake. New 2018 account cannot find my 2017 return. Can I get a refund on 2018 purchase so I can purchase 2018 using prior id?

  • June 4, 2019
  • 3 replies
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    3 replies

    VolvoGirl
    Employee
    June 4, 2019
    Did you buy the Desktop program?  Or using the online version?  If you buy the Desktop program it doesn't matter what account you used.  If you used the Desktop program your returns are only on your computer and not in your online account.
    June 4, 2019
    Yes, I did.  I found my 2017 files and uploaded it into 2018. Thanks!
    VolvoGirl
    Employee
    June 4, 2019

    You're Welcome!