Question

Purchased Turbotax 2020 Download for MAC, but need Windows

Forum|Forum|5 years ago
December 31, 2020
1 reply
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I purchased Turbotax Premier 2020 download from Costco, but it was for MAC and I have a Windows 10 PC. The link they sent me to download only works for MAC. They said its a non returnable item. How do I get the Windows download? Also I did get an Activation KEY, will this work for Windows?

rjs

Employee

Call TurboTax customer service next week (after the holiday weekend) and see if they will give you a Windows download. If not, since Costco won't exchange it, you will just have to buy a Windows download. Either way, the Windows download should come with a new activation key.

To call TurboTax customer service go to the following link to get a phone number during the hours that customer service is open. The current hours are Monday - Friday, 5:00 a.m. - 5:00 p.m. Pacific time.

Contact us

At that link, select your product from the list, enter a brief description of the problem, click Continue, and follow the instructions on the screen to get a phone number to call.