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February 20, 2025
Question

Purchased TurboTax desktop for Mac. and paid for live help. When the tax expert tries to share my screen, it is blacked out. The two experts, I talked cant fix this. help

  • February 20, 2025
  • 2 replies
  • 0 views
Apparently, there is no Tech Support or a Way to escalate this.

    2 replies

    April 4, 2025

    I am in the same situation. Experts can't help if they can't see my forms or worksheets. 

    April 4, 2025

    I am in the same situation. Experts can't help if they can't see my forms or worksheets. 

    April 4, 2025

    What exactly is the issue you are having?

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    April 4, 2025

    Experts seem to be blocked from seeing any of my information.  I pull up a worksheet or form, but they don't see anything- like they are blind to what I am seeing on my screen.