Received an email stating that my tax return is put on hold for 48 hours . However, my returns were accepted and I owed taxes. What should I do?

Forum|Forum|3 years ago
May 27, 2022
3 replies
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This is the email I received:
From: xxxxxxxxxxxx@xxxxxx.xxx
TurboTax Customer Support: x-xxx-xxx-xxxx
We've noticed that someone attempted to fill out a tax return using your information with a different account.
We are holding the tax return for 48 hours to give you the opportunity to verify it's yours or stop it. If we don't hear from you within 48 hours, this return will be filed in accordance with IRS filing regulations
Thanks,
The TurboTax Security Team

Furthermore, it does not state if both federal and state tax returns are on hold or just one of them.

Is this legitimate? Or possible scam?

TurboTax Premier Online

Best answer by Opus 17

This is an email that is legitimately sent out when someone tries to file a return using the SSN of a previous customer. It is most often a false alarm, such as when you make a new account for some reason and file a return, your old account will be notified, because Turbotax doesn't know if the new account is also you or someone else.

It can also be a legitimate warning that someone else made an account with your SSN and tried to file a return. You may be the victim of identity theft.

And lastly, scammers can copy legitimate emails and change them for their own purposes.

I would call customer support and talk to the security team. Here is the support number posted on a legit Turbotax web page so you know it is the correct safe number to call.

https://support.turbotax.intuit.com/contact/

VolvoGirl

Employee

It might be a scam. See this security notice on May 25

https://security.intuit.com/security-notices

Opus 17Answer

Employee

It can also be a legitimate warning that someone else made an account with your SSN and tried to file a return. You may be the victim of identity theft.

And lastly, scammers can copy legitimate emails and change them for their own purposes.

I would call customer support and talk to the security team. Here is the support number posted on a legit Turbotax web page so you know it is the correct safe number to call.

https://support.turbotax.intuit.com/contact/

ab0rtAuthor

Thanks for your reply.

I called the number and was able to get things figured out.

Marcella4

I received the same email yesterday. Did it turn out to be a scam ?

Mike9241

it's more than likely a scam since you say your return was accepted which means that the IRS has gotten it. however, someone may have tried to file using your info but from a different a/c. don't answer the e-mail

contact support

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https://support.turbotax.intuit.com/contact

800-446-8848