Receiving "something went wrong" message when trying to access previous year's returns.

Try these other options

Try using a different web browser 

If you are using TurboTax Desktop

• Make sure the software is updated. 
• If you haven't rebooted your computer, please do
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

If you are still having issues after trying these options, contact Customer Support by clicking the link below

TurboTax Phone Number