Refund 2015 duplicate ?

Nothing account-specific can be handled in this public user forum. Here's how to be assigned a phone number to the proper department at TT Customer Support during the business hours shown below (it will not display when they are closed). Read all the steps first.

1) Go to https://support.turbotax.intuit.com/contact/
2) Choose the product platform you are using. 
3) Ask a question or keywords without quotes, and Submit.    Use the words " billing issues " and not refund to get to the correct department.
4) On next page, skip the suggested articles if they don't help.
5) Scroll down, and you should be able to enter the Support module to get a phone number. (That will be grayed out when they are closed).