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April 21, 2024
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Refund for efile denied, does Intuit refund for filing fee?

  • April 21, 2024
  • 2 replies
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    Best answer by VolvoGirl

    The Online fees are to prepare the return whether you efile or print and mail.  Efiling is free and included.  Why did it reject?  A common reject is for the wrong AGI.

     

    Try entering 0 for the AGI. The IRS might have processed your return later so the AGI didn't get entered in time.  Especially if you mailed it.  That works for most people. See,
    https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

    How to correct the AGI in the Online version
    https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

    If you can’t get it to efile you will have to print and mail it.
    https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

    Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

    2 replies

    April 21, 2024

    You pay to do your taxes with the software.  There is no charge to online efile so nothing to refund.

    VolvoGirl
    VolvoGirlAnswer
    Employee
    April 21, 2024

    The Online fees are to prepare the return whether you efile or print and mail.  Efiling is free and included.  Why did it reject?  A common reject is for the wrong AGI.

     

    Try entering 0 for the AGI. The IRS might have processed your return later so the AGI didn't get entered in time.  Especially if you mailed it.  That works for most people. See,
    https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

    How to correct the AGI in the Online version
    https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

    If you can’t get it to efile you will have to print and mail it.
    https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

    Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.