Refund for programs that do not work on Chromebook.

Forum|Forum|1 year ago
April 9, 2025
2 replies
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I purchased 2 programs for TurboTax different years but did not realize that they do not work on Chromebook how do I get e refund or transfer to different computer?

DoninGA

Employee

See this TurboTax support FAQ for requesting a refund - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m9a3y0li

xmasbaby0

Employee

You can use those downloads if you have a full PC or Mac to use them on. Desktop software does not work on a Chromebook or any other mobile device. You need a computer that meets the system requirements.

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

You can use online software with a Chromebook.

ONLINE 2024

https://turbotax.intuit.com/personal-taxes/online/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**