Question

Rejection error: IND-031-04 (AGI or PIN)

Forum|Forum|6 years ago
March 28, 2020
1 reply
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Hi,

Would anyone please be so kind to help me... In advance I would like to say that I do not have any documentation at all, particularly not Transcript so checking will NOT work, neither applying for it online. I already tried to apply online for Transcript but it didn't work. Also requesting it via mail is not possible either: it would take too long. So since there is no Transcript, W2, Paystub or whatever tax related document I could use and since contacting an employer is not on option either (I tried that too!), I have to ask here for assistance on the following problem:

I somehow managed to finalize return process and then the status was pending. After that I got error message saying:

"IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records."

Since I said there is no available tax related documentation to review, I had to crete new PIN. I was able to do that just fine but according to the error message, something is wrong with AGI. Firstly I thought that entered annual wages or/and paid amount of federal tax is incorrect. However, when I click the button similar to "Revisit" I get the following message which seems to be completely against my understanding:

"Let's try entering your 2018 AGI again. The IRS has already rejected this number: $0"

But as far as I remember (although I wish I could double check if I knew how), I didn't enter $0 anywhere. I for sure won't be able to enter exact number: exact to the last cent. This is impossible and I hope this is not required. Having said that, at least getting the correct range (but how close?) should be accepted.

Then on this same Revisit webpage is empty field where should I type in the value. Above the field says "2018 adjusted gross income (AGI)" which tells me that I need to define 2018 agi but I don't see any logical relation between this and $0 from my previous quoted text in this message. So since there is no old tax documentation (transcript w2 etc.) and no option of doing it by mail or calling employer, I'm wondering how could I calculate that value? I entered monthly salary multiplied with 12 (for 12 months) but of course it's impossible to enter exact number to the last cent or last dollar.

It may be worth to repeat that I'm around 90% sure that I didn't enter $0 anywhere.

Would anyone please be so kind to tell me mathematic or statistics (tables, charts whatever) equations and analysis how do I calculate this? Should I just enter 0? But message is saying they (or automated system) rejected it. I wish I could get Transcript but it doesn't let me. Mailing will not work for me, I had to say this again.

I already tried to check this: https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947

Thank you in advance.

D

DeanM15

If you do not have access to your 2018 tax return, and you are unable to get a transcript from the IRS, you will need to print and mail in your return.

The IRS requires that your Adjusted Gross Income (AGI) from your tax return from the previous year be included with any tax return e-filed this year.

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S

Susanne123Author

Can't request it by mail. I already tried it.

I also tried online Transcript. In rare cases I could get full account number of any of accounts (amex card number is NOT accepted!) although the work is by far harder because on credit report are usually last four digits encrypted. However, no chance to get my phone numbers to the public phone book with my name on it which is what they, due to the bug on Online Transcript website, require. Impossible to receive text message. It will never happen.

CatinaT1

The IRS uses your prior year AGI to combat fraud.

You can find your 2018 Adjusted Gross Income (AGI) by:

Looking at line 7 on page 2 of your 2018 Form 1040; or
You can request a transcript of your 2018 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript

Check these items as well to ensure you have the correct number. If you:

Filed late last year after mid-November or your return was processed after that time—try entering 0.
Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
Filed with your spouse last year—you and your spouse have the same 2018 AGI. (Don’t split the AGI amount or enter 0 for one of you).

Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.

This article will give you instruction on how to print and mail your return.

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