Remove Live and switch to Do it yourself premium?

Forum|Forum|1 year ago
March 18, 2025
4 replies
0 views

I've used your product for years but I am about to never ever use it again. How do I get rid of LIVE and change to do it yourself WITHOUT erasing all of the work I've done? I've tried all of the suggestions I found in your "help" but Do it yourself is grayed out and not selectable. It seems this is a very common question and your business model has now become tricking people into using products they don't need. It might restore my faith in your company if you can actually tell me how to switch my product without having to do 5 hours worth of work over. Oh, and I haven't used the LIVE feature but it still isn't letting me change.

xmasbaby0

Employee

HOW CAN I DOWNGRADE TO A LOWER VERSION

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m6ilzady

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

jcon95482Author

Yeah, the information on that article doesn't work.

CatinaT1

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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supernat

I ran into this as well. I've been with Turbotax for over a decade, but this is despicable business practice that even tricked me as a long time user. I noticed they kept pushing the live options last year as well, but somehow they got me to click it this time, because I KNOW I started with the Do it yourself option but at some point must have clicked something that caused it to go to live.

PisarskiGary

I have used TurboTax for almost twenty years, but will not use it again. I downloaded the update today to print out tax documents after calculating my taxes on TurboTax Desktop a month ago. The update replaced my Desktop version to the Online version with no advance notice. There is no way to get help on the phone and every question submitted via the internet comes back to screens asking how TurboTax can help me with my taxes. I didn't pay for the online version because I didn't want it, but TurboTax is forcing me to use it.

mglauner

The update to your TurboTax Desktop software couldn't have replaced your program with TurboTax Online. Why do think that happened? Some of the screens in the desktop software this year look like the online version.

To use TurboTax Online, you have to Sign In each time you use it, rather than clicking the icon on your desktop, as you do for desktop programs.

If you can share more details, we'll try to help.

@PisarskiGary

PisarskiGary

I logged into my TurboTax desktop version using my desktop icon as I usually do, and have done for the past 12 years. The first thing that came up was the update feature, which I downloaded those changes, and when TurboTax restarted it gave me the online version, not the desktop version for which I had paid. I had filed my taxes via the Desktop version several weeks ago and was going back in to print out a second set of returns for my partner. So, the switch to the online version came immediately after the updates. And now, when I use the desktop icons for my previous year's TurboTax returns, each one goes into the online version. So yes, it was the update that made the change. If I wanted the online version, I would have purchased it.

NFS2004

Came here to say this. have used turbotax for years but this is a scummy tactic to get more of my money. I will gladly pay the standard fee for the service, but as my taxes are simple the advanced options are not used but i am FORCED into using it as it gives me no choice. Therefore scummy website stealing my money.