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April 5, 2023
Question

Removing the Upgrade to TurboTax Premier

  • April 5, 2023
  • 1 reply
  • 0 views

Hi,

 

I have clicked the button to upgrade to TurboTax Premier on the promise that I could get tax assistance for a particularly detailed part of my return. However, I was informed *AFTER* clicking that button that the helpline, online chat, etc. are only available at certain times, during which I am *NOT* available (and will not be before the filing deadline). Therefore, I would like to undo the Premier status and go back to TurboTax Basic.

 

However, it seems that isn't an option anywhere in the UI.

Functionally, $100 was removed from my return and I got nothing out of it, and there's no way for me to get that money back. 

1 reply

kvsikandAuthor
April 5, 2023

So if I'm reading this right, I need to `Clear and Start Over`, since I had done the initial returns in normal TurboTax?

 

So, because turbotax offered help and then *didn't* provide it, now they either get $100 or I have to spend hours of my time re-doing my tax return?

It feels like some part of that should be illegal...but this is their world, we just live in it