Question

Repeatedly getting "aw snap" error and cannot proceed pasta certain page. have done all recommended steps. help!

Forum|Forum|5 years ago
March 8, 2021
1 reply
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is there are known bug or current issue with the site?

TurboTax Free Edition Online

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ppavalko24Author

Thank you, however, none of that solved the issue. Eventually, I had to get creative and found a way to work around it. Yay for me. It's somewhat difficult to explain exactly *how* I did it, but if you want more details, let me know. I kept getting that error page no matter how many ways I tried to bypass that one particular page at the very beginning of the process. The page, along with the questions it was asking wasn't particularly important/crucial to moving forward on the return, so I was able to complete the return after I found the work-around. (FWIW, this is a first for me to run into this type repeat error after using TT for decades, so I thought it was very odd. For others' sake, hope I.T. dept. took care of it eventually.) Thanks.