Routing Number Error

Forum|Forum|2 years ago
March 3, 2024
1 reply
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Hello,

I am getting an error saying my routing number is too many characters. I imported with my 2022 tax return and also verified that my routing number is in fact correct. I noticed this question has been asked and the only feedback given was to ensure that the software is up to date. I confirmed that my software is up to date. Please advise.

Justin

Best answer by Cynthiad66

If you are using Desktop Software:

1. Open TurboTax software, then open the file you are working on.

2. Open the "forms" tab at top left.

3. Scroll down to where the banking information is and the routing box will be yellow with the routing number and the word routing number behind it.

4. Clear the box and move the cursor out of the box, then re-enter the cursor in the box and enter your routing number and that should fix it.

Cynthiad66Answer

If you are using Desktop Software:

1. Open TurboTax software, then open the file you are working on.

2. Open the "forms" tab at top left.

3. Scroll down to where the banking information is and the routing box will be yellow with the routing number and the word routing number behind it.

4. Clear the box and move the cursor out of the box, then re-enter the cursor in the box and enter your routing number and that should fix it.

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peterm92029

Thank you for solving this issue. I've been talking to Turbotax support for 4 weeks trying to get a resolution without success. Your suggestion corrected the issue with the bank routing number not being accepted. I was told a multitude of things to do including clearing my cache, cookies, rebooting my iMac multiple times. All I had to do was go into forms and clear out my routing number, click somewhere else then reenter the number again.

Please pass this information to all the Turbotax support specialists who don't know this information. Maybe create a tech tip and distribute ASAP.

Thanks again!