Solved

Saved 2015 return to my desktop with no password. Cannot load it into 2016 Turbotax without password. Asks for last 4 digits of SSAN, but doesn't work. Help!!!

Forum|Forum|7 years ago
June 4, 2019
4 replies
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Best answer by mesquitebean

Solved in above discussion.

Employee

Was your 2015 return prepared using Mac software on the same computer that you are now using for 2016?

Or did you happen to use a Windows computer in 2015 that was using Windows XP?

A

arvindjain7Author

Problem solved!

I prepared the 2015 return on a different Mac computer than I am using now. I saved the 2015 return on the old computer using a password and was able to import the encrypted 2015 file into the 2016 Turbotax software on the new computer with no problem!

Thank you, your insightful comment was very helpful!

M

mesquitebean

Employee

Great. You guessed where this was heading, and already performed the steps. Good news! You're welcome.

M

mesquitebeanAnswer

Employee

Solved in above discussion.