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1 reply

KathrynG3
March 20, 2020

Probably you need to help the screen along. The photo may not be bright and clear enough for it to be read quickly. I recommend trying to refresh the screen. If there are still issues, I reocmmend re-doing the W-2 picture by following these steps:

 

For TurboTax Online, click How do I import or enter my W-2 in TurboTax Online?

For the Mobile app: How do I take a picture of my W-2 in the mobile app?