You can use the Clear & Start over option to remove your information & then you can choose a different product. As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online. Sign in and select a topic to continue your return.On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).Answer Yes in the pop-up to confirm.

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Select the wrong products how do I start over

Forum|Forum|6 years ago
February 21, 2020
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TurboTax Deluxe Online

Best answer by bluedeb

You can use the Clear & Start over option to remove your information & then you can choose a different product.

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online.

Sign in and select a topic to continue your return.
On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).
Answer Yes in the pop-up to confirm.

DoninGA

Employee

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

bluedebAnswer

Employee

You can use the Clear & Start over option to remove your information & then you can choose a different product.

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online.

Sign in and select a topic to continue your return.
On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).
Answer Yes in the pop-up to confirm.