This is still an issue for me. Has anyone solved it? And to the "helpful" person who just linked the help doc, it's obviously is useless. We can't see the PDF! That's the issue! Not printing it! Horrible tech support even when I call in. Broken website. What are we paying for????

C

cp1967

I'm having the same exact problem. I can't even print it up to mail let alone e-file. It's only on my California Return. My Federal E-file went through no problem.

E

eproett

I am having the same problem, they said it is due to my self-employment status, but I hadn't tried to print and mail the forms in until this weekend. Going to be calling tomorrow to find out what is going on. Already got our Federal Return deposited into our account.

BrandiLO

Employee

This situation will be best handled by contacting customer care. Please click here for directions.

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no it wont

I need my income tax printed out

AkinaLO

Please follow the instructions below to troubleshoot printing issues.

Troubleshoot printing issues - Community - TurboTax

@Bama2

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F

Frustrated1601

I tried to add Form 8862 by clearing and redoing my tax information but I was not given another option to answer:

Have you ever received a letter from the IRS disqualifying you for the American Opportunity Lifetime Credit?

KathrynG3

If the tax return was already filed, it should not be cleared and started over. Instead, it should be amended.

See: How do I amend my 2020 TurboTax Online return?

If the tax return was not already filed, to get the question to appear again, run through the existing education information. To return to the education section, from inside TurboTax, enter education and click the Jump to link in the search results.

TurboTax will maximize any credit and there will be a page shown telling you which credit you could receive.

Then there will be a screen that says Just one last thing...Have you receive a letter or notice form the IRS stating you must file Form 8862 in order to claim the American Opportunity Credit? and follow the prompts.

@Frustrated1601

S

speegle2001

After ur rejection how were u were able to go bk and fix it? I go through all the steps and it takes me to the error code??

H

HeatherPLO

You are commenting on an old thread that may have outdated information.

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

After this, follow the steps to resolve your Rejected return. If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

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