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January 21, 2025
Solved

Several years' TT desktop download links are missing on my account's Downloads page

  • January 21, 2025
  • 1 reply
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I've purchased Turbotax desktop since 2019, but for some reason when I went to download TT desktop 2020, 2021, 2022 onto my new laptop, I don't see a download option on the Downloads page, but I do see it for 2019 and 2023. I have the license codes for the missing years, but when I use them I get the error message "This license code has already been associated with an account. Please check that account and look for it in Downloads."

 

I remember I installed all those years' Turbotax from the CD that came with the purchase from Costco. How do I install those older versions of Turbotax desktop on my new laptop? Why are the downloads links missing for only those years?

 

    Best answer by DoninGA

    You will have to contact TurboTax support for assistance with this problem. 

    Support is open from 5am to 9pm Pacific time, Daily 


    See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

    1 reply

    DoninGA
    DoninGAAnswer
    Employee
    January 21, 2025

    You will have to contact TurboTax support for assistance with this problem. 

    Support is open from 5am to 9pm Pacific time, Daily 


    See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


    Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax