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June 7, 2019
Question

ShippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;

  • June 7, 2019
  • 1 reply
  • 0 views
when I try to pay with my credit card, I got the following error message:
shippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;

1 reply

Employee
June 7, 2019

This error seems to happen when you have a foreign address.  Here's how to fix it

  • Change your address in the Personal Info section to a US address (don't file yet)
  • Pay your TurboTax fees 
  • Then go back to Personal Info section and change your address back to your current mailing address
  • Only file your return after changing the address back to your current mailing address

https://ttlc.intuit.com/replies/5294938

June 7, 2019
I have been a customer of TurboTax for over 20 years! This error showed up -- 3 YEARS AGO! -- and has still NOT BEEN FIXED! I have to deal with this EVERY YEAR... Shame on you Intuit...