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June 3, 2019
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Should I delete another account of turbo tax that was opened with my other e-mail?

  • June 3, 2019
  • 1 reply
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Best answer by bluedeb

You cannot delete accounts, you can just continue to use your current account & let the other one go dormant.  You can contact TurboTax support to have that account deactivated.

How do I contact you?

In TurboTax Online: 

  1. Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
  2. Now select Help in the upper-right corner.
  3. Select Contact us at the bottom.
  4. Enter your question, select Continue and then:
  • Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or 
  • Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
  • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.

We're open Monday through Friday from 5am to 5pm Pacific. 

For answers to questions often asked by Free Edition customers, go here.

1 reply

bluedeb
bluedebAnswer
Employee
June 3, 2019

You cannot delete accounts, you can just continue to use your current account & let the other one go dormant.  You can contact TurboTax support to have that account deactivated.

How do I contact you?

In TurboTax Online: 

  1. Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
  2. Now select Help in the upper-right corner.
  3. Select Contact us at the bottom.
  4. Enter your question, select Continue and then:
  • Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or 
  • Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
  • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.

We're open Monday through Friday from 5am to 5pm Pacific. 

For answers to questions often asked by Free Edition customers, go here.