Should I worry about a TurboTax email to refile a rejected return if I already mailed it physically and paid per an agent’s instructions, or is it an automated reminder?

Forum|Forum|11 months ago
April 18, 2025
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I received an email from TurboTax with the subject “CRITICAL REMINDER: Your tax return needs to be corrected and re-filed” saying I need to resubmit a rejected return. Two weeks ago, a TurboTax agent confirmed my FY2023 AGI was correct despite the e-file rejection. She advised me to file by mail instead, helped me submit the payment through the IRS website, and I followed all her instructions. Now I'm unsure — is this email a real issue I need to act on, or just an automated reminder that doesn’t apply since I mailed everything in? Thanks in advance!

TurboTax Deluxe Online

Best answer by VolvoGirl

If you mailed your return just ignore the email to file. You have filed. They didn’t tell you to try entering 0 for the AGI? That usually works to efile.

VolvoGirlAnswer

Employee

If you mailed your return just ignore the email to file. You have filed. They didn’t tell you to try entering 0 for the AGI? That usually works to efile.