So-called free state filing

Forum|Forum|1 year ago
April 3, 2025
1 reply
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I've used Turbotax for years, but for the last 5-6 years, I've been charged for all of my state filings (the first is supposed to be free). Then, new this year, as an Advantage member, I'm supposed to save $5 off state filings ... nope - charged the full amount. I guess I'm printing copies and mailing them in this year. So much for the advantage.

xmasbaby0

Employee

Sounds like you were confused about the state e-file fee when you use desktop software. With desktop software, you get the download program to prepare a state return, but there is always a fee to e-file the state return. Always. You can avoid the state e-file fee by printing the state return and filing it by mail instead of e-filing it.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

slimmeyer7Author

I disagree. The first state filing is free --- it even asks if I want to use my free state filing when I'm ready to file and I always click on "YES". Same as this year. Then it charges me. I used to do the taxes for family members and one was free and the other four I paid for. It's always been a perk with Turbotax.

xmasbaby0

Employee

We would be interested to see a screenshot or a link to the information you have that says the first state e-file is free. That would also be a good thing to discuss with customer support.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh