Question

Software Download

Forum|Forum|3 years ago
November 7, 2022
2 replies
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I missed the Oct deadline and went to work on my taxes only to find everything gone. Its telling me to upload my tax info from desktop software. So I purchase the Home and Business. But I only have an IPad to work from. When I open my download, it does nothing... just a black screen with a few words typed on it.. When I try to access my download thru the turbo tax website, its nowhere to be found... what am I doing wrong???

Not A Product Question

VolvoGirl

Employee

Sorry you can't install Turbo Tax on a iPad or mobile device. Only on a full windows or Mac computer. Either get a refund or find a computer you can install it on.

If you install the program you will need to download the .tax2021 file from the Online version. It may not be available for awhile as they switch over to 2022. How to fix or finish a prior year return you started online
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/01/26322

For a Refund contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

M

Mike9241

what to do if you don't have access to a Windows or MAC to install the 2021 desktop app.

You may qualify for IRS Fee File but that means you have to start your return from scratch and complete it by 11/17 when even that shuts down. you won't be able to transfer the data from 2021 Free File to Turbotax for 2022.

https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

Critter-3

Our Satisfaction Guaranteed (or Guaranteed Easy) policy says that if you're not satisfied with your TurboTax software, you can return it within 60 days of purchase for a full refund (see the Intuit Software End User License Agreement for the fine print, about 2/3 of the way down the page - Section B, Additional Terms and Conditions, point #6).

To submit a refund request online, simply fill out our TurboTax Refund Request Form.