Question

Software download

Forum|Forum|4 years ago
March 9, 2022
2 replies
0 views

My TurboTax 2020 CD was purchased in Costco. The installation with a CD rom drive was okay. My new laptop is without a CD drive but I cannot download the software using the license code on the package. It always fails with the message "This license code has already been associated with an account. Please check that account and look for it in Downloads." I have tried different TurboTax and Intuit accounts were of no avail.

R

RobertB4444

If you have already installed it using the CD then you need to log in to TurboTax using the same account that you installed the software onto the first computer with. Then you can click on 'downloads' in that account and install the software from there on up to four more computers.

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4

4844185Author

Where can I find the account on the first computer the software was first installed using CD? I have tried two my TurboTax accounts they didn't work.

C

Cynthiad66

Try downloading the CD and downloading again. This might prompt the account to pop up. You will still need your login information to get into the account.

Follow these steps to sign in to your Intuit Account:

Go to the account recovery page
Enter one of the following:
- Phone number (recommended)
- Email address
- User ID
Follow the instructions. We'll customize them based on the info you provide and whether we recognize the device

Once you're done, we'll either send you a code to help you recover your account, or give you a list of accounts associated with your info.

If you’re still unable to recover your account, select Verify my account a different way on the Account Recovery page. We'll ask additional questions to verify your identity.

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