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February 12, 2025
Question

Some one from turbo tax please see this. Fix the Colorado family leave section, it’s an endless loop with no answer. Tons of people are posing about it but nothing done.

  • February 12, 2025
  • 1 reply
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    1 reply

    February 17, 2025

    I have tested and am not getting stuck in a loop.  It might be easier if you provide a sanitized version of your return through a token request.  This will allow me to see what you're experiencing.  However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

     

    TurboTax Online:

    1. Sign into your online account.
    2. Locate the Tax Tools on the left-hand side of the screen.
    3. A drop-down will appear. Select Tools
    4. On the pop-up screen, click on “Share my file with agent.”
    5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
    6. Please provide the Token Number that was generated in the response.

    TurboTax Desktop/Download Versions:

    1. Open your return.
    2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
    3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
    4. Please provide the Token Number (including the dash) that was generated in the response.

    *(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)


     

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