Someone try to hack my account

The Account Activity page lists events related to your account. You’ll find details on when your account was accessed and what device was used, along with any emails from us with the reason we sent them.

To review your Account Activity page, follow these steps:

1. Log into your TurboTax account.
2. Select Intuit Account on the left menu.
3. Underneath Sign In & Security, find the Account Activity line at the bottom of the section and select View.

If you notice any suspicious activity, go to the Password line and select Edit to change your password.

Changing your password makes sure you’re the only one that can access your account. For an additional layer of security, you can enable two-step verification.

Related Information:

• Resetting the devices that can access your TurboTax account
• Where do I enter my service code?
• Forgot your TurboTax Online User ID or password?
• About Refund Advance
• What is two-step verification?

Protecting your data and privacy is our #1 priority. We use the same encryption and security measures as major banking institutions, safeguarding your information as it’s transmitted and stored in our systems. 

The privacy and security of your tax information are as important to us as it is to you. We take these concerns very seriously.

If you believe you have been a victim of tax-related identity theft, contact us right away.

You will also want to:

1. Most importantly, follow the IRS procedures for reporting a fraudulent return. 
2. Monitor your credit reports through TransUnion, Equifax, and Experian for any suspicious activity.
3. File a police report with your local law enforcement agency.
4. File a complaint with the Federal Trade Commission (FTC) at Identitytheft.gov or the FTC Identity Theft Hotline at 1-877-438-4338 or TTY 1-866-653-4261. 

If your Social Security number is compromised and you know or suspect you are a victim of tax-related identity theft, take these additional steps:

• Respond immediately to any IRS notice; call the number provided
• Complete IRS Form 14039, Identity Theft Affidavit and print and mail or fax according to the instructions
• Continue to pay your taxes and file your tax return, even if you must do so by paper

Additional Resources

Related Information:

• I got a call from the IRS demanding money. Is this a scam?
• I received a TurboTax email or text message, addressed to a stranger. Do I need to worry?
• How can I protect the tax files on my computer?