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J
joshkleppinger
April 6, 2025
Question

something went wrong error when trying to enter unemployment and self employed income

  • April 6, 2025
  • 1 reply
  • 0 views
No text available

1 reply

M
MonikaK1
April 6, 2025

If you received a "something went wrong" error when trying to make an entry in TurboTax, try the following troubleshooting steps:

 

  • Check your internet connection. Hardwired connections work best. 
  • Try exiting TurboTax, restarting your device and starting TurboTax again.
  • Try using a different browser. Chrome usually works well.
  • Try clearing your cache and cookies.  

 

If after trying all of the options mentioned you still have the same problem:

 

See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.

 

 

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