Speak to live specialist

1. Go To: https://turbotax.intuit.com/

2. Scroll down to "Help and Support" and click on "Contact Us"

3. Pick your product; e.g.:  "CD/Download Windows" and Edition e.g.: "Premier"
4. Type in what you need help with
5. Press the "Continue" button
6. At next screen enter your personal information
7. Click on "Get the phone number"

A phone number to call an agent and a support ID will be provided

Note that if you agree, the person at that phone number can see your screen - which I found VERY helpful. Let them know if you are on a computer or phone screen. At first my agent could not understand why he could not see my screen, then realized I was working on computer NOT my phone... sent a code to accept and we could work together better.

If you wish to speak with a live agent, please follow the instructions here to be directed to a customer service representative.