Question

Spent hours completing taxes online, paid and filed federal and state return and BOTH got rejected. turbo tax says it's their software issue and to go back in 2 weeks HUH

Forum|Forum|4 years ago
January 30, 2022
2 replies
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Form 1095A issues!

TurboTax Online

For assistance with this rejection code, please see: Why is my return being rejected with code F8962-070 for a missing 1095-A?

If you received a different rejection code, please comment back so that we can better assist you.

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L

lindacarldeboAuthor

I used the form to fill in my amounts. After submitting my return, Turbo Tax says the federal and the state returns were denied because of a software error in Turbo Tax. It's your problem, but you let me file the returns. If you knew there was an issue, why did Turbo Tax let me file. And then to take two weeks to get a software update is crazy to me. Form 1095A is not a new form. I'm very disappointed in Turbo Tax.

AkinaLO

Please refer to this thread for information about the rejection code you have.

Reject code F8962-070

You can also contact support for assistance over the phone.

What is the TurboTax phone number? - Intuit

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lindacarldeboAuthor

Turbo Tax software issue but no one is addressing the issue and you still allow customers to file tax return only to have it denied. Then tells users WE have to wait for TURBO TAX to update software in two weeks. Will not use Turbo Tax ever again. I have been a customer for over 15 years, this is enough to make me leave.