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In TurboTax Online, you can't Clear & Start Over after you've registered.
If it's convenient, consider opening a new account under a new username. Up to 5 accounts can be tied to the same email address.
Here’s how:
- Sign out of TurboTax Online.
- Select the TurboTax Online product you want to use for the second return and proceed.
- On the Create your account screen, set up a new login for the second return.
- You can reuse your email address if you want to receive e-file notifications for the second return.
- Up to 5 accounts can be tied to the same email address.
Otherwise, try to post another question about your specific problem and someone should be able to help you fix it.
[edited with new content on 02/13/17]Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.