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June 3, 2025
Question

Started a new return using different account info than I have used previously, so not accessing previous years's info. Do I need to erase and start over?

  • June 3, 2025
  • 1 reply
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    1 reply

    VolvoGirl
    Employee
    June 3, 2025

    Why are you asking?  Why do you think you need to clear your return?  Do you want to log into your previous account to do your return?  If you want to use your old account you can just leave and abandon the new account.  Then you would have to start over in the old account.

     

    Do you need to find your old account?  How to view all your accounts
    https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

    It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
    https://myturbotax.intuit.com/account-recovery/