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A
allyphant
April 6, 2025
Question

Started on app, filed with Deluxe desktop

  • April 6, 2025
  • 1 reply
  • 0 views

I started my taxes on the app, but my mom had Deluxe on her desktop, so I ended up filing on her computer. It moved all of my info from the app to Deluxe. I received the email saying my return had been accepted and my refund is due to deposit soon. 

The problem I’m having is that the app doesn’t seem to recognize that I’ve filed. I keep getting emails saying “file before it’s too late”. 

Is there a way to update the app so it knows I filed? 

    1 reply

    X
    xmasbaby0
    Employee
    April 6, 2025

    Just ignore the emails.   

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
      LindaS5247
      LindaS5247
      April 6, 2025

      As Xmasbaby0 mentions above, you can ignore the emails. They will have no effect on your tax return. Since you have your return completed on your Mom's computer you can delete your return in the APP. That may stop the emails.

       

      To delete your return from the TurboTax App you can:

       

      1. From the home screen, select More from the bottom menu.
      2. Select Clear and Start Over.
      3. Select Clear and Start Over to confirm.


      Click here for How do I clear and start over?
       

       

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