State eFile - Your payment didn't go through

Forum|Forum|1 year ago
March 21, 2025
2 replies
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Using the TurboTax Windows Desktop application. When I go to pay for the state e-filing, it accepts my credit card information, I receive a confirmation email. Then the program says 'Your payment didn't go through' and asks me to do it again. I've tried a few times and have now been charged multiple times. I need to undo the extra charges.

mglauner

If you're using TurboTax Online, clear your Cache and Cookies and try Efiling your return again. You should not be asked to pay again, if you received a confirmation of payment email.

Contact TurboTax Support and use 'Billing' as your phone option to request a refund of the duplicate charges.

@AaronTest1

hotinaz

That didn't work. It's still asking for snag and try it again

CatinaT1

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

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