What state are you filing from? This article is about particulars when entering driver's license or state ID in some states. If you feel like you are in a Twilight Zone loop, then I recommend Clearing your cache and cookies (the link describes the specific steps for different browsers) Sign out of TurboTax In general, hold down Ctrl+Shift+Del. Under the Basic tab, clear data for at least 24 hours, but preferably 7 days Close your browser window Re-open TurboTax, preferably in Chrome Once that process is complete, go back in and try updating your state details.

Question

State id number is right but keeps giving me an error

Forum|Forum|6 years ago
February 2, 2020
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TurboTax Free Edition Online

KathrynG3

What state are you filing from? This article is about particulars when entering driver's license or state ID in some states.

If you feel like you are in a Twilight Zone loop, then I recommend

Clearing your cache and cookies (the link describes the specific steps for different browsers)
- Sign out of TurboTax
- In general, hold down Ctrl+Shift+Del. Under the Basic tab, clear data for at least 24 hours, but preferably 7 days
- Close your browser window
- Re-open TurboTax, preferably in Chrome