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1 reply

J
JeanneLO
Employee
January 25, 2020

Please follow the steps in this TurboTax FAQ to snap a photo of your W-2 in TurboTax Online.

If you are experiencing a problem you may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If you were uploading a W2 and received an error message please see this TurboTax FAQ:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/hmm-looks-like-we-hit-a-slight-snag-in-this-section/00/27348

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