Switching from Desktop to Online

Forum|Forum|1 year ago
April 11, 2025
1 reply
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Hello,

My laptop has crashed and I'm using the desktop version of TurboTax. Can I access my returns and work on them online? I have already paid for the Desktop download. Thanks for any help.

xmasbaby0

Employee

You cannot transfer a 2024 return that was started with desktop software to online software, so, sorry. When you use desktop, the return is only stored on your own hard drive. You cannot get to it from an online account. If you need to switch to online you will be starting over on the 2024 return. You cannot use the license key to pay for online. You will have to pay the current fee for the version of online that you use.

You might be able to get a refund for the download:

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**